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Frequently Asked Questions (FAQs) |
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Beer Steins Other Steins Beer Glasses
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Q: What will shipping cost. A: We ship via UPS service. Charges are:
Due to the cost of International UPS, all international orders, including
those to Canada, will be shipped via postal service. All Canadian
orders will be charged US $10.00 above the stated S/H charges: all
other international orders will be charged international postage rates
plus $4.00 for packaging and labor. Q: What is a "biergarten glass?" A: A "biergarten glass" is a beer glass manufactured for use
by biergartens, pubs, and restaurants. It is designed for a particular
brewery and is in a style appropriate to the style of beer it will contain.
It may be imprinted with a brewery logo but definitely will be imprinted
with a "fill Mark." They are also referred to as "brewery glasses."
Q: What is a "fill mark?" A: A "biergarten glass" will have a "fill mark" on it to indicate
that the glass must (by law) be filled to that mark with beer; the remainder
of the glass contains the head. Sets of glasses normally sold to consumers
do not have a fill mark since that are not designed for commercial use.
Most collectors want the commercial grade of glass with the fill mark.
Q: Why do the Europeans have so many different styles of glasses? A: The style of the glass is designed to enhance the enjoyment
of the beer: not only the taste, but the smell and the appearance as
well. In Europe, many styles of beer are commonplace, as opposed to
the United States, where the American Pilsner predominates. Q: In the United States, beer is normally served in a plain, common beer glass. What is different in Europe? A: In many countries of Europe, a glass with a brewery logo
on it can only be served when containing beer from that brewery. An
observer in a biergarten knows not only the style of beer that you are
drinking by the glass you are served, but if a brewery logo is on the
glass, he or she will know what brand of beer you are drinking. Q: I want glasses from a particular brewery. Does Straubs' have them for me? Or can you get them for me? A: First, for Straubs' to have stock from a particular brewery,
there must be an agreement between the brewery and the glass manufacturer
allowing the sale of overruns, etc. to a third party. Many breweries
do not allow their glasses to be sold to a third party. Secondly, any
glasses approved for sale to a third party becomes a very limited commodity
and usually is sold to whoever has an order open with the manufacturer.
We do place open orders and in many cases, we have no idea what glasses
will arrive in an order. That is one reason our inventory is constantly
changing. HOWEVER, in other limited cases, we are able to place specific
orders (usually glasses from the larger breweries.) So the bottom line
answer to your question is "sometimes." Send us an e-mail with your
requests and we will try to get what you want. (Although it may take
a while.) Q: I already have many of the glasses in your collections. May I order a custom set? A: Yes. Refer to our newly-introduced Collector's Corner where
we list our current inventory on a monthly basis. You may place a custom
order for $8.00 per glass. Obviously, shipping and handling charges
dictate that you should order in quantity to keep the unit cost down. Q: Why do people drink from steins? A: First, a stein will keep the beer colder, longer than in
a glass. Secondly, it serves the same function it was designed for over
four hundred years ago...it keeps the bugs out of your beer. These two
reasons make them especially popular in the summer months. Lastly, an
attractive stein serves as a decorative piece in any surroundings. Q: Why doesn't Straubs' carry a larger selection of steins? A: Because the higher cost of maintaining a large inventory
must be passed on to the consumer. By keeping our selection small, we
are able to sell quality German steins at very reasonable prices. Q: Can I get a stein that I saw somewhere else? A: Probably. We have access to all the German stein makers and
we can probably get you just what you want and at a much better price.
E-mail us the information and we will quote you a price. Q: I would like to buy someone a stein but I have no idea what the person might like. Do you have any suggestions. A: I'm glad you asked that...we always have suggestions. A stein
is a very personal object that usually reflects the owners likes/dislikes
and personality. There are steins that are tied to various sports, hobbies,
wildlife; some are serious, some are humorous. Many steins are of a
Germanic heritage, appropriate for someone of German ancestry. Some
are replicas of steins produced over one hundred years ago; especially
sought after are the regimental steins and occupational steins. Surprisingly,
there are many steins associated with the U. S. Civil War. There is
such a variety of steins on the market, that we are sure you can find
one that matches the personality or interest of the recipient. And if
you find it elsewhere, e-mail us a request for a quote. We'll bet you
can get it cheaper from us. Q: How do I place an order. A: Our favorite question. You may purchase via our Secure Server Shopping Cart system. OR, you may call our toll-free 800 number to order by credit card. OR, You may print out our order form and mail it to us with a check or money order or credit card information. Lastly, you may e-mail an order to us but PLEASE use the 800 number to send the credit card information. Q: What is the return policy of Straubs'?
A: If you aren't happy with it; if it is damaged or broken; or you just want to test our return policy, call us for return instructions. All returns must be by UPS Ground Delivery or you will pay for expedited service. If you paid by credit card, you will get full credit back and a credit slip will be sent to you. If you paid by check or money order, we will send you a check or money order. We only refund initial shipping charges or return shipping charges incurred by you if item is defective or return is a result of an error on our part. If the item was damaged in shipment, Straubs' Inc (unlike most of our competitors) assumes responsibility for the damage and will pursue the claim with UPS. A replacement will be shipped immediately to you or credit issued. Please hold all packaging materials for possible inspection by UPS.
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